Auto Glass Guys

Ownership involvement in a service business where the website, customer experience, marketing, and operating systems all have to meet reality.

A customer with damaged glass needs a clear next step, while the business needs enough accurate context to respond, schedule, and do the work well.

Owner. Product thinking, digital experience, marketing systems, workflow design, and the connective work between customer acquisition and operations.

The work includes the website, lead flow, service communication, marketing infrastructure, and the systems around turning an urgent question into a useful conversation.

This is an operating business and an ongoing body of work. Results will be added only when they can be shared accurately and with the right context.

Keep removing steps. Service businesses do not need software theater; they need information to arrive cleanly and work to move forward.